The following Sales Policy applies to all equipment and merchandise sold by Answer I.T., LLC. We sell equipment from a select group of manufacturers / vendors whose quality and standards have passed our tests.

All orders for equipment or merchandise must be paid for in full prior to Answer I.T. processing your equipment order(s). We reserve the right to cancel any order that is received by us. If your order is cancelled you will not be charged, or if, in the event payment has already been accepted and has cleared a refund will be issued promptly. If our selected vendors are unable to fulfill your order(s) and alternate sources for the product are not available any payments received by Answer I.T., LLC which have cleared will be promptly returned to you. In the rare event Answer I.T., LLC places orders and makes payments to vendors for your items which are then not available Answer I.T., LLC will refund your payment once we have received the appropriate credit from the vendor(s).

All products, equipment or merchandise ordered through Answer I.T., LLC is subject to the applicable Sales, Return, Exchange, RMA, and Warranty policies of the specific vendor and / or manufacturer. This information is available from the specific vendor(s) and will be provided to you by Answer I.T., LLC upon request. Answer I.T., LLC will assist you and act on your behalf to process any returns, exchanges, RMAs or Warranty issues you may have with specific items. UNDER NO CIRCUMSTANCES will Answer I.T., LLC directly warranty equipment or merchandise nor shall we refund or exchange equipment or merchandise at our expense.

Answer I.T., LLC strives to fulfill your order in a prompt and timely fashion. As such, we are both subject to the ordering and sales policies of the vendors we select to fulfill your order. We only place orders Monday through Friday between the hours of 10:00am to 3:00pm Central Time. Orders requested after 3:00pm Central Time may be completed the following business day sometime between 10:00am and 12:00noon Central Time. We do not accept or place orders on the weekend. In the event of emergency orders we will do our best to accommodate your needs, however, additional fees may apply.

Order cancellations are only accepted by telephone and are verified only when speaking with an authorized Answer I.T., LLC sales representative. We will make every attempt to accommodate your cancellation request if the order has not yet been placed to our vendors or if our vendors handling your order are also able to accommodate your cancellation request. Orders already processed for shipping may not be available for changes due to pickup by the carrier of customer choice. In this case, changes to your order will not be accepted and may require an RMA or item return which are subject to the specific vendors policies. Should this be the case, return shipping will be at customer expense, regardless of refusal of acceptance of shipment by customer. Refusal of package shipment incurs return shipping charges which WILL be billed to customer upon receipt of refused package.

Any orders delivered to you that have missing, damaged or incorrectly shipped items must be reported to Answer I.T., LLC. within two business days. Answer I.T., LLC will work with the specific vendor on your behalf to correct the issue. However, Answer I.T., LLC is not directly responsible for these issues if dropped shipped to you directly from the vendor or if forwarded to you from Answer I.T., LLC with the original packaging intact.

Configuration, project management and shipping and handling fees on returns, exchanges, and RMAs are not refundable. Configuration, project management and shipping and handling fees paid are for the work done by Answer I.T., LLC only to the original order / project management service and any additional requests for configuration changes and / or project management services will be at an additional cost.

By placing your order with Answer I.T., LLC for configuration services, project management service, equipment / hardware and delivery of equipment, merchandise or related project management services, I/we agree to all of the above terms and conditions. We further agree to hold Answer I.T., LLC harmless for any omissions or errors on this or any other page on this website. By submitting your order(s) or project management request, this signifies your agreement to the above.